Quality commitment

Wanzheng electric quality and after-sales service commitment and measures

1、 Quality commitment

Our company promises that the warranty period is 12 months after the completion of equipment commissioning.

2、 After sales service commitments and measures

1. Response speed

The company has a strong after-sales service team composed of many experienced engineering and technical personnel, which is distributed all over the country and always provides fast and satisfactory services for the majority of users.

(1) reply to the user's requirements on equipment within half an hour.

(2) if on-site service is required, arrive at the user's site within 24 hours and ensure that it does not exceed 48 hours at the latest (domestic only).

2. Working principle

(1) for the after-sales service required by the user, if the on-site installation, commissioning, start-up and training are not universal and are completed or guided by the bidder's personnel, the bidder shall provide corresponding on-site technical services.

(2) basic requirements for on-site service personnel:

① the dispatched on-site service personnel are qualified personnel who are proficient in their product performance, have sufficient professional knowledge and work experience, are fully responsible and competent for their own work, can timely and correctly deal with relevant problems on site, and have a good spirit of coordination and cooperation.

② obey the work arrangement of the user's site representative within its scope.

③ do not leave the site without completing the service work and without the consent of the user.

3. Work plan

The plans and work contents of the on-site service personnel dispatched by our party are as follows:

major

Number of people

operating duty

electrical engineer

1 to 2 persons

1. Guide installation, adjustment and commissioning

2. Acceptance test

3. Personnel training

4. Training

Free training of operators and equipment maintenance personnel to achieve the ability to operate the equipment.

(1) be responsible for the training of equipment operators and maintenance personnel, the on-site training of technicians during installation and commissioning, the training time shall not be less than 1 working day, and the on-site demonstration and explanation of important technical problems.

(2) technical training contents include theory, operation, commissioning, repair, maintenance, etc.

5. Service quality

(1) good service attitude.

(2) we can complete the service items of our products in the shortest time.

(3) be able to assist in completing the service items of relevant products of other manufacturers within the scope of its ability.

6. Warranty

(1) our products are guaranteed free of charge within the warranty period, including the replacement of devices caused by the failure of the correct use of our products.

(2) beyond the warranty period, our products are provided with lifelong maintenance.

Attachment: Maintenance Guide

1. Check and repair some faults according to the product manual.

2. When the fault cause cannot be judged, contact the technical service personnel of the bidder in time and accurately describe the fault phenomenon, so that the equipment can return to normal in the shortest time.

3. If the telephone guidance still fails to solve the problem, inform our company by telephone or fax to send on-site service personnel as soon as possible.

Specific measures:

1) Training arrangement

In order to ensure the normal installation and operation of the contract equipment, the bidder is responsible for providing corresponding technical guidance and operation skill training to ensure that the training content is consistent with the project progress.

2) The bidder will send experienced technical engineers to the site to guide the installation and commissioning, and provide relevant training on field theory and practical operation to the end user to make it proficient in independent operation.